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28 Years of Experience. Satisfaction Guaranteed Or It's Free!
Call Us Today!
(510) 522-1344
Call Us Today!
(510) 522-1344

FAQ

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Cleaner Carpets
Ron Russell
Owner / Carpet Cleaner
460 Buena Vista Ave,
Alameda, CA 94501
Phone:(510) 522-1344
Cell: (510) 541-1344

Regular Hours
Monday - Friday
9:30am - 9:30pm
Saturday - Sunday
10:00am - 9:30pm
In Business Since 1987

What is the best method of carpet cleaning?
Steam cleaning. Whatever is in your carpet, steam cleaning will remove more of it than other methods. Dirt, soil, oil, germs, dust mites and their droppings, fleas and their eggs are all eradicated.

No, we’re not saying steam cleaners are exterminators. We're just stating that whatever's in your carpet, more of it will be removed by steam cleaning than by other methods. Steam cleaning is also called the "restoration method". If other methods could clean a very heavily soiled carpet better than steam cleaning, then THEY would be called the "restoration method."

Which method is more sanitary?
Steam cleaning. Besides removing more of everything (see above), we use Very Hot Water. Most of us realize hot water cleans better / faster than cold and, of course, kills more germs also.

Why do my spots return?
The reasons spots return are:

  • There is soap in that spot. Soap is tacky / sticky and will attract soil to it. We personally do not like most of the on-the-shelf carpet spot cleaners. Most are very soapy.
  • There is oil in the spot. Oil is very bad for carpets. Oil attracts dirt. The oil and dirt can then penetrate / soak into the fibers of the carpet where it's hard to remove.
  • The previous carpet cleaner didn't do a thorough job.

Why do my carpet(s) re-soil quickly?
Carpets will re-soil quickly if they are soapy (soap is tacky / sticky and will attract soil to it), usually from self-cleaning or a professional using the wrong cleaning product.

Carpets also re-soil quickly depending on the method used to clean the carpet. Steam cleaning removes more soil than any other method (80 to 90%). All or most of the other methods remove about 20%. If only 20% of the dirt is removed from your hair, clothes, or dog, it won't be long before they seem dirty again.
 
Your carpet may be Olefin / Polypropylene. With Olefin, there are 2 problems:

  • Olefin attracts oil; just the nature of the beast.
  • It also cleans up best with chemicals made specifically for Olefin carpets. If not cleaned properly, soil can wick back up the fibers as it's drying.

Is my carpet Olefin / Polypropylene?
Take a few carpet fibers and put them in a container of water. Hold them under water and squeeze them. Let them go and come back in a few minutes. If the fibers are floating, they are Olefin. If they sank to the bottom, they are not.

Will dry paint come out with steam cleaning?
No. But we've used water-based paint. (The water has evaporated and what’s left in the carpet is paint. After water-based paint dries on the wall, it’s not going to wash off, nor will it come out of the carpet when cleaned / washed. )

Can we get water-based paint out of a carpet?
Spots, yes. Thick hard globs, no. Paint doesn’t come out easily and we will have to charge extra to remove it. We strongly suggest using prevention / protection and immediately cleaning up spills.

What should I do if my water heater breaks and soaks the carpet?
Quite a number of people think they can handle this themselves. Then after 3 or more days, they start smelling mold and mildew and THEN they call in a professional. Our recommendation: get a professional on the job, the sooner the better. We have a special machine with powerful suction along with a special tool. Together they suck the water out of the carpet AND the pad below (without pulling up the carpet). Fans and heat can finish the drying process. For major flooding (whole house and / or up on the walls), we suggest you call someone else.

What should I do in case of a spill?
If thick or chunky, scoop / scrape up. If liquid, blot up as much as you can. Do not rub it in. If there’s still a problem, call Cleaner Carpets.

What’s the best way to keep my carpets clean?
Scotchgard protection, frequent vacuuming, removing shoes, and regular steam cleaning.

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